Order Processing Questions
How can I adjust the font size on a customized stamp?
The font size on your customized stamp will automatically adjust to fit the impression area of the stamp. Please note that the font size depends on the amount of text you include; more text or additional lines will result in a smaller font size. The
Can orders with different shipping dates be sent in one package to save on shipping costs?
We are not able to combine shipping for separate orders placed at different times. Each order is processed and shipped individually according to the details and shipping date specified at the time of purchase.
How can I update the image for my order or release it from hold?
For orders placed on hold, providing an updated image will allow us to proceed with creating and producing your order. Please make sure your are file is solid black and white with no grayscale or shading and at least 300 dpi. Once you've submitted th
How can I ensure my custom stamp has the correct imprint size?
During the customization process you will see a sample image in the stamp preview that will show the dimensions of the stamp and the size you text will appear.
Do you provide proofs for custom stamp orders?
We do not offer proofs. However, when designing your product on the website you will be able to see a preview of the customization before addiing the item to your cart.
Can the text on a product be customized?
The text on custom products can be tailored to meet your needs. However, if you are ordering a notary product or a product with a templated design we are unable to change the formating.
How can I pay for my order?
You can easily pay for your online orders using a credit card.
Is it possible to request a blind shipment?
The packing list shipped with the order doesn't contain pricing.
What is the average production time for an order?
The estimated shipping time frame provided by carriers does not include the time it takes to produce your order. Most orders ship within three business days; however, issues with artwork and seasonal order volume may lead to delays in order processin
Do you offer a way to reorder a custom stamp that I previously purchased?
We understand that reordering custom products that you loved should be a hassle-free experience. If you are unable to redesign the stamp yourself, you can simply provide us with details of your previous order, including the Previous Order #, SKU, Ink
Can I place a bulk order with multiple Shipping addresses
You will need to place a new order for each unique shipping address.
How do I place an order?
Please select the item on the website you would like to order. Next you will be able to select the customization of your choice. xstamperonline.com.
I need a formal quote.
We apologize but we are unable to provide a formal quote form.However, recommend creating a mock order on the website and using a screenshot of the checkout screen as your quote.
How should I submit my stamp design?
To submit your stamp design, ensure your artwork is in solid black and white with no grayscale or shading and at least 300 dpi in resolution. JPG and PNG files can be uploaded directly to our website during customization. For PDF files, please conver
How can I place an order if I encounter issues on your website?
If you encounter any difficulties while trying to place an order on our website, we can assist you by setting up the order manually. To facilitate this process, please provide us with the following information:. Once we have this information, we will
The website is not functioning correctly
We apologize for the inconvenience you are experiencing with the website. To resolve the issues related to shipping charges and discounts, please try the following steps:. These steps may help address the issues you're facing with the shipping charge
Can I use a PDF file to place an order for custom stamps?
Yes, you can submit a PDF document for custom stamps, as PDF files offer a crisper quality compared to JPEG files. If you encountered an issue with your previous order, such as the imagery being incorrect, you can request a remake of the stamps. We a
Tax Exempt
To apply your tax-exempt status to an order, please follow these steps:. If you have already made a purchase and would like a refund for the sales tax, please contact us with your tax exemption documentation. We will process the credit for the tax on
What are my options for processing my Purchase Order?
We can process your Purchase Order in the following ways:
How do I place a bulk order?
If you are looking to order 15 or more unique stamps, we can assist you by setting up the order manually. To facilitate this process, please provide us with the following information:. Once we have this information, we will create an order for you an