Xstamper Online

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Billing Issues

What should I do if I see double charges on my credit card for a single order?

What should I do if I didn't receive free shipping on my order?

How can I request a credit card receipt for an order?

How can I adjust the font size on a customized stamp?

Can orders with different shipping dates be sent in one package to save on shipping costs?

How can I update the image for my order or release it from hold?

How can I ensure my custom stamp has the correct imprint size?

Do you provide proofs for custom stamp orders?

Can the text on a product be customized?

How can I pay for my order?

Is it possible to request a blind shipment?

What is the average production time for an order?

Do you offer a way to reorder a custom stamp that I previously purchased?

Can I place a bulk order with multiple Shipping addresses

How do I place an order?

I need a formal quote.

How should I submit my stamp design?

How can I place an order if I encounter issues on your website?

The website is not functioning correctly

Can I use a PDF file to place an order for custom stamps?

Tax Exempt

What are my options for processing my Purchase Order?

How do I place a bulk order?

Order Processing Questions

Can I cancel my order if it is in production?

Can an order be canceled or refunded if it's delayed and I no longer need it?

Can I cancel my order if I just placed it?

Order Cancellations

Can I change the shipping or billing address on my order after placing it?

Can I request changes to my stamp order?

Can I change the shipping method after placing an order?

Can I make changes to my order if it has been submitted with incorrect information?

Order Changes

Xstamper Re-Inking Instructions

Product Questions & Resources

Is it possible to return stock products, and who covers the postage?

Product Refunds & Returns

What is your policy for custom product refunds or exchanges?

Returns

Shipping Policy

How can I track my order during transit?

Will I receive tracking information for my order?

What happens if my package is marked as delivered but I haven't received it?

What should I do if I haven't received my order?

Undeliverable

Shipping Status

What happens if I receive a defective stamp?

What should I do if my stamp has a spelling error?

What can I do if my custom stamp does not turn out as expected?

Do you offer any discounts if I made a mistake on my custom product order?

Warranty

W9Updated a month ago